Location: Durban, ZA
Date: 5 May 2025
Reference: 139141
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Business Degree or Diploma, Call Centre Management Qualification
Minimum Experience Level
- 5 years call centre experience with preferably 2 years in a Team Leader role with coaching experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
About The Author
